What can I report?
Mosaic Atlas is built for community needs — problems that affect people, places or shared public life.
Personal
Something affecting mainly you.
Community
Something affecting many people, a shared place, or a public service.
The reporting scope
We focus on real, observable community needs that can be understood, located and acted upon.
01
Problems affecting shared roads, footpaths and public infrastructure.
Where responsibility belongs to a public authority or contracted organisation, Mosaic Atlas helps identify the appropriate responsibility pathway.
02
Community-level problems affecting access to safe, functional and effective education.
Focus on community or institutional conditions, not individual disputes with teachers or students.
03
Problems affecting shared access to safe and reliable water.
Personal household billing disputes should not be submitted as community needs.
04
Problems affecting the cleanliness, sanitation and waste systems of communities.
05
Community-level environmental problems that can be observed, located and documented.
Document what you observed. Do not confront individuals or businesses, or make unsupported accusations.
06
Community-level problems affecting access to public or community health infrastructure and services.
Mosaic Atlas is not a platform for personal medical advice, diagnosis or emergency medical reporting.
07
Problems affecting places that communities share and use.
08
Observable problems in shared public environments that create safety concerns.
Do not physically intervene in dangerous situations. Issues requiring professional or government intervention should follow the appropriate pathway.
09
Problems affecting public and community transportation infrastructure.
10
Community-level problems affecting access to essential public or digital services.
This category is not for ordinary personal internet complaints or private account issues.
Personal or community?
Personal problems may be important, but Mosaic Atlas is designed primarily for problems affecting communities.
Outside the scope
Private disagreements, landlord disputes, neighbour disputes or individual complaints.
Individual bills, account problems or private service disputes.
Do not accuse people, businesses or organisations of crimes or corruption without reliable evidence.
Mosaic Atlas is independent and is not a platform for political campaigning or partisan promotion.
Disputes involving private ownership or private property.
Mosaic Atlas is not an emergency response service. For immediate danger, contact the appropriate emergency service.
Do not submit individual medical emergencies, diagnoses or personal medical disputes.
Mosaic Atlas is not an advertising platform.
If the same need already exists, add useful evidence or updates instead of creating an unnecessary duplicate.
Do not physically repair dangerous electrical, structural, road or other hazardous infrastructure yourself.
How moderation works
A submission is a starting point, not an established fact or a guarantee of action.
A citizen submits what they observed.
Kalam helps analyse and organise the submission.
The system identifies the likely domain and whether the issue appears personal, community-level, public responsibility or uncertain.
Evidence and relevant information are reviewed before a report becomes part of the public record.
Where evidence supports it, Mosaic Atlas helps identify the likely responsibility or action pathway.
Eligible, verified community needs become visible on the Atlas.
People, NGOs, colleges, businesses or responsible institutions may be able to contribute, depending on the need.
Evidence is used to determine whether meaningful progress or resolution occurred.
Kalam is Mosaic Atlas's AI intelligence layer.
Kalam helps analyse reports, identify patterns, classify community needs, understand location and context, and help determine the appropriate pathway for each submission.
Kalam can be uncertain.
When the available information is not enough, Kalam should not pretend to know. Uncertain reports can be sent for review.
The golden rule
Document it.
Locate it.
Put it on the Atlas.
Your report doesn't have to solve the problem. It has to help make the problem visible.
What happens next
Report
Understand
Verify
Atlas
Some community needs may also become opportunities for people, NGOs, colleges and businesses to contribute.
